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At a small appliance studio, designers were asked to (1) .......... into account the parts most likely to wear out before discussing colour, price or packaging. Rather than claiming that every component could last forever, they produced a model with a (2) .......... price and a clear list of replaceable pieces.
Each replacement part was (3) .......... to a separate safety check, even when it appeared almost identical to the original. The firm published a list of likely repairs, (4) .......... pretending that the product was maintenance-free. In doing so, it (5) .......... out to make repair feel like an ordinary part of ownership rather than an embarrassing failure.
The accompanying booklet contained step-by-step (6) .......... for fitting simple replacement parts. This did not (7) .......... buyers from encountering every fault, but it helped them understand when professional help was necessary. The criteria were published early; (8) .........., customers could not compare one model with another fairly.