Quiet Zones on Public Transport
Some train firms have introduced quiet carriages for people who want to work, read or rest without loud talk. The idea is simple, and costs little to introduce, but its (17) ________ depends on passengers knowing what behaviour is expected. Clear signs can reduce (18) ________, especially for people using the service for the first time. Most operators do not demand full silence, and normal train noise cannot be avoided. Instead, they ask people to keep calls brief and use headphones at a (19) ________ volume. Problems arise when the rules are read (20) ________, as one person's quiet chat may disturb someone else. Staff therefore need to deal with complaints with both firmness and (21) ________. Despite some disputes, surveys often show strong passenger (22) ________ of quiet areas. The carriages can be particularly (23) ________ on long trips. Their continued (24) ________ suggests that many travellers value having a choice of atmosphere.