Reading text
Before a new service is offered widely, a small pilot can reveal whether its benefits are (17) .......... to the people who will use it.
The most valuable result may be a clear explanation of what the tool can and cannot do, since (18) .......... often matters more than speed when people decide whether to rely on a system.
A pilot should also be (19) .......... enough to accommodate different routines, rather than treating every user as identical.
When early results seem too neat, researchers need to ask which voices have been left out and whether an apparently successful pattern is actually (20) ...........
Findings should be reported (21) .........., with uncertainty stated plainly rather than hidden in technical language.
A short trial will always have (22) .........., especially when it cannot include every possible situation.
Even so, a well-documented pilot can show whether a product is likely to work across devices and settings, or whether its (23) .......... is more limited than expected.
The final decision should be guided by an (24) .......... judgement about who gains, who carries the risk and who can question the outcome.