This lesson practises 30 C2 collocations on Marketing & Customer Service. Collocations are fixed word pairings that native speakers expect — Cambridge examiners test them in Use of English Part 1 and reward precise lexis in Writing. Run through the interactive drills first, then open this glossary to revise every item in the set. For question-by-question feedback, use Review mode after you finish the session.
slim majority
Within the Marketing & Customer Service topic, a customer survey showed a slim majority in favour of the new service.
offer a discount
In a customer-service review, the service team will offer a discount.
place an order
In a customer-service review, the service team will place an order.
slippery customer
At a customer-service review, the customer-service campaign featured the slippery customer.
online shopping
At a customer-service review, the customer-service campaign featured the online shopping.
rekindle memories
In a customer-service review, the service team will rekindle memories.
do the shopping
In a customer-service review, the service team will do the shopping.
flock of sheep
At a customer-service review, the customer-service campaign featured the flock of sheep.
make a complaint
In a customer-service review, the service team will make a complaint.
tempting offer
At a customer-service review, the customer-service campaign featured the tempting offer.
put the customer on hold
In a customer-service review, the service team will put the customer on hold.
build customer trust
In a customer-service review, the service team will build customer trust.
launch a promotional campaign
In a customer-service review, the service team will launch a promotional campaign.
next-day service
At a customer-service review, the customer-service campaign featured the next-day service.
next-day delivery
At a customer-service review, the customer-service campaign featured the next-day delivery.
customer loyalty
At a customer-service review, the customer-service campaign featured the customer loyalty.
brand identity
At a customer-service review, the customer-service campaign featured the brand identity.
make an offer
In a customer-service review, the service team will make an offer.
go shopping
In a customer-service review, the service team will go shopping.
market share
At a customer-service review, the customer-service campaign featured the market share.
flatly reject
The committee flatly rejected the allegation.
come up to standard
The repair work must come up to standard before the shop reopens.
regular customer
At a customer-service review, the customer-service campaign featured the regular customer.
step-by-step approach
At a customer-service review, the customer-service campaign featured the step-by-step approach.
prompt service
At a customer-service review, the customer-service campaign featured the prompt service.
fit for purpose
In a customer-service review, the service team will fit for purpose.
do a survey
In a customer-service review, the service team will do a survey.
pride of lions
At a customer-service review, the customer-service campaign featured the pride of lions.
conduct market research
The company conducted market research before launching the campaign.
poor quality
At a customer-service review, the customer-service campaign featured the poor quality.