This lesson practises 30 C2 collocations on Marketing & Customer Service. Collocations are fixed word pairings that native speakers expect — Cambridge examiners test them in Use of English Part 1 and reward precise lexis in Writing. Run through the interactive drills first, then open this glossary to revise every item in the set. For question-by-question feedback, use Review mode after you finish the session.
offer an explanation
In a customer-service review, the service team will offer an explanation.
take issue with the service complaint
In a customer-service review, the service team will take issue with the service complaint.
make some suggestions
In a customer-service review, the service team will make some suggestions.
segment a target market
In a customer-service review, the service team will segment a target market.
in-house marketing team
At a customer-service review, the customer-service campaign featured the in-house marketing team.
top quality
In a customer-service review, the customer was top quality.
guerrilla marketing
At a customer-service review, the customer-service campaign featured the guerrilla marketing.
lodge a complaint
In a customer-service review, the service team will lodge a complaint.
take a complaint seriously
In a customer-service review, the service team will take a complaint seriously.
marketing campaign
At a customer-service review, the customer-service campaign featured the marketing campaign.
sense of achievement
At a customer-service review, the customer-service campaign featured the sense of achievement.
healthy competition
At a customer-service review, the customer-service campaign featured the healthy competition.
target audience
At a customer-service review, the customer-service campaign featured the target audience.
conform to safety regulations
In a customer-service review, the service team will conform to safety regulations.
customer satisfaction
At a customer-service review, the customer-service campaign featured the customer satisfaction.
maximise brand exposure
In a customer-service review, the service team will maximise brand exposure.
celebrity endorsement
At a customer-service review, the customer-service campaign featured the celebrity endorsement.
replacement bus service
At a customer-service review, the customer-service campaign featured the replacement bus service.
honour a commitment
In a customer-service review, the service team will honour a commitment.
unrivalled service
At a customer-service review, the customer-service campaign featured the unrivalled service.
handle a complaint
In a customer-service review, the service team will handle a complaint.
product development
At a customer-service review, the customer-service campaign featured the product development.
provide an excellent service
In a customer-service review, the service team will provide an excellent service.
grounds for complaint
At a customer-service review, the customer-service campaign featured the grounds for complaint.
balance the books
In a customer-service review, the service team will balance the books.
engage with customers
In a customer-service review, the service team will engage with customers.
kick up a fuss
In a customer-service review, the service team will kick up a fuss.
build brand awareness
In a customer-service review, the service team will build brand awareness.
hold the customer's attention
In a customer-service review, the service team will hold the customer's attention.
satisfied customer
At a customer-service review, the customer-service campaign featured the satisfied customer.