Skip to main content
Exam guide & reading text

C2 Paper 03 — Letter: A public library plans to replace most staffed assistance with automated systemsWriting

"C2 Paper 03 — Letter: A public library plans to replace most staffed assistance with automated systems" is a C2 Proficiency Writing practice task (Letter). Cambridge assesses content, communicative achievement, organisation and language on a scale from 0 to 5 per criterion. Plan before you write: identify the target reader, the required register and the number of points you must address. At C2, examiners expect sophisticated vocabulary used accurately, varied sentence structures and clear paragraphing.

Read the full Writing strategy guide →

How should I approach this C2 writing task?

Plan the Letter before writing, address every prompt point, keep the expected register, respect the word limit, and use feedback to improve content, organisation, grammar range, and vocabulary precision.

Task prompt

A public library plans to replace most staffed assistance with self-service machines and online support. Write a letter to the governing board acknowledging the potential advantages of automation, explaining the risks for users with different needs and for the library’s wider role, and recommending a balanced model that uses technology without making human expertise difficult to access. Write your letter.

Word limit: 320 words

Assessment criteria

  • Content: All points addressed with relevant detail and examples.
  • Communicative achievement: Appropriate register and tone for the target reader.
  • Organisation: Clear paragraphing with cohesive devices linking ideas.
  • Language: Wide range of vocabulary and structures used with control and accuracy.