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Exam guide & reading text

C2 Paper 09 — Letter: A professional association is revising its procedure for responding to serious complaintsWriting

"C2 Paper 09 — Letter: A professional association is revising its procedure for responding to serious complaints" is a C2 Proficiency Writing practice task (Letter). Cambridge assesses content, communicative achievement, organisation and language on a scale from 0 to 5 per criterion. Plan before you write: identify the target reader, the required register and the number of points you must address. At C2, examiners expect sophisticated vocabulary used accurately, varied sentence structures and clear paragraphing.

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How should I approach this C2 writing task?

Plan the Letter before writing, address every prompt point, keep the expected register, respect the word limit, and use feedback to improve content, organisation, grammar range, and vocabulary precision.

Task prompt

A professional association is revising its procedure for responding publicly to serious complaints about member conduct. Write a letter to the governing council identifying weaknesses in typical institutional responses, proposing principles for timely and credible communication, and explaining how public statements should relate to independent investigation, consequences and practical remedy. Write your letter.

Word limit: 320 words

Assessment criteria

  • Content: All points addressed with relevant detail and examples.
  • Communicative achievement: Appropriate register and tone for the target reader.
  • Organisation: Clear paragraphing with cohesive devices linking ideas.
  • Language: Wide range of vocabulary and structures used with control and accuracy.